Restaurants Reviews are Read by More People than for any other Industry, But Only 39% of Brands Have at Least One Google Location With a Manager Response.
Restaurants live and die on their reviews. It’s true that word of mouth can make or break your restaurant location, how you handle the reviews can be just as important as earning good reviews in the first place.
National chain, high-end bistro, or mom & pop pizza joint, restaurant review monitoring is critical to your business.
“Technology and Dining Out – What Consumers Want from Tech Before, During, and After the Dining Experience”
Claim Your BusinessIn addition to Google My Business, Yelp and social media, you’ll want to claim your business on all the relevant restaurant review platforms. Nationally, look for sites like Chowhound, Urbanspoon, and Zagat. Locally, keep in mind newspapers and any tourism sites.
By claiming your business you will generally have access to the tools to reply to and otherwise challenge bad reviews in each system, thank customers for positive reviews, and generally interact with your customers. This lets you build a community and, just as importantly, let your customers know you’re listening to their praise and your concern.
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