Local Listings

Case Study
Restaurants receive one million additional calls annually with LocalClarity.

A large collective of independent restaurants was looking to immediately increase phone calls for delivery orders from their local search presence.

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Solution
Working with the LocalClarity team, they established streamlined workflows to boost local map rankings and enhance customer engagement by strategically and systematically responding to both positive and negative Google reviews.

This approach triggered a positive signal to Google, directly enhanced map and search rankings, and improved listing conversion rate by engaging with customers.

Review Management

Case Study
National bakery chain achieves perfect listing synchronization with zero  IT effort.

A rapidly growing brand struggled to continuously update their regular and special holiday hours on Google maps and search.

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Local Social

Case Study
Restaurants receive one million additional calls annually with LocalClarity.

A large collective of independent restaurants was looking to immediately increase phone calls for delivery orders from their local search presence.

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Results
Within just a few weeks, Local Performance insights revealed a significant year-over-year increase in calls to restaurants, driven by their Google Knowledge Panel listings. Extrapolating these percentage lifts over the first year, the restaurants are collectively receiving an additional one million phone calls annually, directly attributable to their enhanced Google local listings.

The near-immediate performance lift validated two core principles of local presence optimization: Google considers review responses, and negative review responses in general, as positive ranking signals; customers read both the reviews and the responses left by brands to make purchasing decisions.

Local Keywords

Case Study
National bakery chain achieves perfect listing synchronization with zero  IT effort.

A rapidly growing brand struggled to continuously update their regular and special holiday hours on Google maps and search.

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Sharon V.
Mid-Market Manager
“I love that it tracks listing analytics such as keywords, views, how many got driving directions... It has integrations with multiple of the most used local business network platforms so it really is a one-stop platform for any organization that has at least a physical presence anywhere.”

Performance Insights

Case Study
Restaurants receive one million additional calls annually with LocalClarity.

A large collective of independent restaurants was looking to immediately increase phone calls for delivery orders from their local search presence.

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Solution
Working with the LocalClarity team, they established streamlined workflows to boost local map rankings and enhance customer engagement by strategically and systematically responding to both positive and negative Google reviews.

This approach triggered a positive signal to Google, directly enhanced map and search rankings, and improved listing conversion rate by engaging with customers.

Reporting

Case Study
Travel brand gains visibility to customer generated images at scale.

A 2,000 location international travel chain  needed to view the media included with reviews to better understand the context of shared feedback.

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Results
The new process successfully paired an average of 1,600 monthly public images with their associated reviews, enhancing the client’s understanding of their customers feedback. This functionality was then extended to all LocalClarity clients, providing a context for reviews across the board.
Case Study
Agency achieves 500% increase in response team capacity.

Facing a surge in holiday reviews, a reputation management agency needed a more efficient system for supporting hand-crafted responses at scale.

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Results
By the end of the first month using the new Explore! workflow, the agency documented a 600% increase in the daily number of review responses sent by each representative. An analysis of these responses revealed that they were, on average, longer and more unique than those generated by previous processes. This enabled the agency to handle the surge in volume profitably while also enhancing client satisfaction.