LocalClarity’s centralized platform empowers your business to ensure consistent location information, deliver on-brand responses, set up approval workflows, and delivery the right information to the right teams at just the right time.
On top of Google, Facebook, TrustPilot and reviews for your hotel’s Google and Apple apps, you can index reviews and responses from Hotels.com , Tripadvisor, HostelWorld, Yelp, and Airbnb. Need a review source not listed? Reach out to us at support@localclarity.com to see how we can assist you.
Updating your attribute list for your l local listings helps notify potential customers features such as wheelchair accessibility. Unsure where you can update your attributes in the platform. We have a support article about Updating Attributes for single locations and in bulk.
It‘s a good idea to designate a specific individual or team to respond to online customer reviews. For small businesses, it makes sense to appoint one individual, while large companies might decide to give this responsibility to a team or between Hotel managers. Consider the following qualities when deciding which individual or team responds to customer reviews, 1) Strong customer service skills, 2) Highly professional attitude, 3) Good knowledge of company culture and policies, 4) Authority to resolve customer issues, and 5)Great writing style (but now Generative AI helps with this one).
Yes, you can select what review source you are trying to download under Settings in your Data Download section. Simply select the review source and your date range of your data download. Depending on the number of the reviews, you will either receive an email or an instant downloaded CSV file.
In short, an authorized connect connection gives you a flow of data directly between the review destination source and your LocalClarity profile. All data is accessed via a secure connection and you can also push review replies directly to the platform (require for any auto-response campaigns). Indexing allows us to pull the publicly available content from each location URL provided, but we can’t push replies for these connections. See the full lists for available Authorized and Indexed connections.
We understand that to run your dealership(s) effectively, you need to be careful with your time. That’s why we have created the industry’s leading ReviewsInbox™ and Intelligent Auto Response that let’s you focus on other challenges. A popular strategy is using Auto Response for positive reviews and then responding to negative reviews manually, now with the help of templates and AI. Respond to reviews with one click of a button.