LocalClarity’s centralized platform empowers your business to ensure consistent location information, deliver on-brand responses, set up approval workflows, and delivery the right information to the right teams at just the right time.
We understand that listing and review management often falls between typical corporate department structures. It impacts local store success, but is not controlled by Retail Operations. It involves customer feedback, but is not managed by Customer Service. It benefits from local posts and customer engagement, but is not driven by the Marketing or Social teams. Its not even part of traditional SEO tactics that drive visitors to the company website. LocalClarity helps to align the disparate stakeholders by maintaining dozens of unlimited automated reporting mechanisms. The right information can be automatically delivered to the right person at the right time help connect them to the larger role of local SEO - the intersection point between the real and digital world.
LocalClarity offers several tools to help you organize your complicated business structure for better visibility and control. 1) Custom Groups offers the option to create an unlimited number of custom groups. This feature is particularly useful for businesses with multiple localities or varying management access requirements. 2) Parent Records serve as centralized points for all of your reviews and listing sources. In our system, “child” records are linked to a single "parent" record, streamlining the management of your reviews and listings and providing a consolidated view of your business's online presence. 3) Attached Departments enables the nesting of individual department listings under a parent company.
Businesses of all sizes can easily ask and answer their own questions. For a single location, navigate to your Locations module, select the desired location, and ask a question using the chat bubble icon. To ask multiple questions across one or many locations, the Bulk Upload Q&A feature is available through the building of a simple CSV file with questions and answers.
In displaying a list of reviews, Google doesn't show the reviews in chronological order by default. Instead, reviews are shown by what Google refers to as "Most Relevant". The Length , keywords, specifics, local focus, time, and any negative sentiment can impact a review and mark it as relevant. This is why certain older reviews can stick at the top for your Home Services business.
It‘s a good idea to designate a specific individual or team to respond to online customer reviews. For small businesses, it makes sense to appoint one individual, while large companies might decide to give this responsibility to a team or between Hotel managers. Consider the following qualities when deciding which individual or team responds to customer reviews, 1) Strong customer service skills, 2) Highly professional attitude, 3) Good knowledge of company culture and policies, 4) Authority to resolve customer issues, and 5)Great writing style (but now Generative AI helps with this one).
Yes, we can work with you to integrate Slack or other major applications into your workflows for anything that can be triggered by real-time notifications such as new reviews, updated reviews, new questions or answers, or new public images. Real out to the client success team to discuss your needs.
Yes. We make easy to add your brand assets to all emailed notices and reports with all paid plans. Additional customization is available for large enterprises and agencies with a full white-label instance. Talk to Client Success with any questions.
Yes. For all paid plans we offer the ability to add your logo to email notices and reports. Go to Settings > Profile Settings and scroll down until you see the Replace Logo section. Select the dropdown and choose Report Logo and upload your desired logo. White-label instances can further customize nearly all aspects of their email reports, including the language.
Yes. During your free trial period of LocalClarity, we provide full access to the platform's functionality. You'll have the opportunity to comprehensively explore the platform's capabilities, including new features like sentiment analysis and generative AI responses. There is a cap on the number of users (limited to 10) and competitor location points (limited to 10) that can be managed during your trial. Additionally, the initial data pulls are restricted to the first 6 months of data.
We understand that to run your dealership(s) effectively, you need to be careful with your time. That’s why we have created the industry’s leading ReviewsInbox™ and Intelligent Auto Response that let’s you focus on other challenges. A popular strategy is using Auto Response for positive reviews and then responding to negative reviews manually, now with the help of templates and AI. Respond to reviews with one click of a button.