Take control of your digital reputation. Access your customer feedback across all major review networks for all locations from a single platform – then monitor and respond to every review quickly.
Available in the Professional and Enterprise plans, you'll be able to see your competitors’ total reviews, average review rating, review distribution, response ratio - and even the raw review and response comments. Coming soon, users will also gain access to topic sentiment analysis and category comparisons.
You can access all historic and current reviews for 10 competitors for every 1 billable parent location, with multiple review sources per location. For example, a 50 active location account can track 500 competitors. If you connect 5 review destination sources (Google, Yelp, Facebook, etc.) you’re accessing 2500 source points monthly.
When you set up the competitor locations, you can assign them based on individual store codes, your internal groupings, or even competitor groups. Once set, you can filter the results to compare each of your stores to their local competitor set. In 2023, we are leveraging emerging AI tools to make it easier to find all competitors within a region or distance from your stores and setting up the organization.
LocalClarity does not currently aggregate general unstructured commentary of social media platforms. We do have current plans to incorporate the social media platforms that started to expand into "Local". In the coming months you should expect to see major announcements for integrations in 2023. With that will be new opportunities to index competitor reviews.
Yes, you can. Through our unique Competitor Quadrant Analysis of review volume vs average rating, you can compare relative performance at both the brand and location level. This chart is particularly adept at identifying both performance clusters and outliers.
A PlaceID is a textual identifier that uniquely identifies a place with the Google search and maps infrastructure. The length of the identifier may vary (Example: IhoSGAoUChIJ0U6OoscfqokR6P225pApu2UQDQ). We recommend utilizing Google’s PlaceID Finder to best identify a competitors PlaceID. Once found simply paste into the Add location section of the Competitor Module. Please wait up to one day for the information to be fully indexed into your profile.
After the initial fetch of all historic reviews, new competitor reviews details (location, date, reviewer, star rating, and comments) are indexed to your account from each connected source on a monthly basis.
You can access your competitors average star rating, review response rate, total number of reviews, and the content of their reviews and subsequent replies for any time range selected. Simply toggle between the Reporting and Review section of the Competitor section.
By selecting the Reviews section of your Competitors tab, you can view all of the indexed reviews from all connected review source directly in the platform. Want to go back in time to see more reviews? Update your time frame by going far back as the the competitors all time reviews. Need to export the reviews? The download button is typically in the upper right of the page.
As part of LocalClarity’s expanded NLP models, we will be expanding our AI topic identification and sentiment analysis reporting for competitor reviews in the Q3 of 2024.
The Professional and Enterprise plans let you track 10 competitors for each of your locations — and for each of these locations you can set up multiple sources such as Google, TrustPilot, Cars.com, DealerRater, GarGurus, Edmunds, BBB, Yelp, etc). It’s easy to get to 50 reviews sources indexed for each of your locations.