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Answers to

Billing Questions

Do you offer special programs for charities or nonprofits?

We provide substantial discounts to nonprofit organizations (universities, national charities, NGOs, foundations, etc.) that maintain local listings that receive review feedback. Please email [email protected] with the number or locations and your primary needs.

How is location count determined for account billing?

Plans rates are determined by the net number of billable local listing locations times the monthly per-location rate. Billable locations represent the number of unique and active primary businesses. Department, inactive, suspended, or duplicate listings do not count towards the billable location total. Essentially, only those business locations driving customer engagement are counted.

What counts as a billable location?

The number of locations is a somewhat complicated calculation, but is essentially the number of open and active distinct business locations with at least one customer review. You can connect multiple review sources and listing destinations to a single parent record, but this is still just one location. Departments within a location (e.g.,, the sales and service department of an auto dealership) are provide at no charge and do not add to the location total. Distinct businesses at the same address (for example, the Audi dealership and the Volkswagen dealership in one building) would be additional billable locations.

Why is LocalClarity so much less expensive?

Yes, we have heard this question multiple times. First of all, we are designed primarily for multi-location brands and agencies. This allows us to offer compelling per location pricing. Second, we don’t invest in expensive functionality that provides little to no value (e.g., citation management, image geo codes, Yelp API fees, etc.). Third, as a product-led company we’d choose to invest in new capabilities instead of a bloated, commissioned sales team. Forth, as a bootstrapped company we don’t need to charge you a higher price just to pay off external investors.

Are there limitations of my Free Trial?

We believe free trials should show the full capabilities of the LocalClarity platform. The only limitations we place on each profile during are free trial are for users (limited to 10), competitor locations (limited to 10) and the initial data pulls aggregated in reports (we only access the first 6 months of data).

Do you offer discounts for nonprofits?

Yes, we have reduced price plans if your organizations is a registered nonprofit (charities, universities, foundations, and NGOs). Please email [email protected] with the number or locations you manage and what workflow solutions you are trying to accomplish.

What billing options are available?

Most plans are available with monthly, quarterly, semi-annual, or annual billing options. Credit cards are required for all invoices of less than $1000 USD (and can be accepted up to $5,000 USD). We can work with just about any cadence requirements.

What happens if I add or remove locations?

We don’t believe in locking you into an inflexible plan. As you grow and add location, the plan billing will be updated based on the per-location rate. If you close stores, or as an agency lost a client, your plan billing will be reduced accordingly. It’s all about providing value each and every month.

How does pricing work for multiple companies?

All plans operate on a per location rate for the total number of net active locations in the account. It doesn’t matter if the locations are all organized in one profile or across a dozen profiles. There is no limits placed on account structures or users.

How can I update my credit card details?

Account “Billing Owners” have full access to change plans, view and download past invoices, and change the credit card details. Simply access Settings sections using the primary login credentials.

Answers to

Platform

Are there limits on the number of reports I can create?

There are no limits placed on the number of reports you can generate within LocalClarity, just like there are no limits on users, contacts, notices, downloads, reviews, or automations. We encourage you to keep all stakeholders connected to your critical KPIs.

Which plan includes competitor review tracking?

Available in the Professional and Enterprise plans, you'll be able to see your competitors’ total reviews, average review rating, review distribution, response ratio - and even the raw review and response comments. Coming soon, users will also gain access to topic sentiment analysis and category comparisons.

Can I respond to reviews from multiple platforms?

LocalClarity connects to review sources in the most robust methodology allowed by the originating platform. Ideally, the platform provides an open 2-Way API that allows for full receipt of reviews and pushing of responses. Some platforms have no API infrastructure and responses need to be made directly and manually. You can still leverage AI Reponses and saved templates when replying externally. All reviews response to this way will be marked as replied externally overnight.

Can I update my store hours and holidays in bulk?

You can take advantage of four (4) distinct listing edit workflows to update your store hours and holidays (and other listing details). Choose between single store edits, one-edit-to-many location forms, bulk CSV uploads for changes, and finally our unique ‘live’ spreadsheet controls. Match your needs to the right workflow to ease the workload across the team.

How many competitor locations can be tracked?

You can access all historic and current reviews for 10 competitors for every 1 billable parent location, with multiple review sources per location. For example, a 50 active location account can track 500 competitors. If you connect 5 review destination sources (Google, Yelp, Facebook, etc.) you’re accessing 2500 source points monthly.

Can I compare all competitors a set distance from each store?

When you set up the competitor locations, you can assign them based on individual store codes, your internal groupings, or even competitor groups. Once set, you can filter the results to compare each of your stores to their local competitor set. In 2023, we are leveraging emerging AI tools to make it easier to find all competitors within a region or distance from your stores and setting up the organization.

Can you track social media of competitors?

LocalClarity does not currently aggregate general unstructured commentary of social media platforms. We do have current plans to incorporate the social media platforms that started to expand into "Local". In the coming months you should expect to see major announcements for integrations in 2023. With that will be new opportunities to index competitor reviews.

Can I compare competitor locations to my stores?

Yes, you can. Through our unique Competitor Quadrant Analysis of review volume vs average rating, you can compare relative performance at both the brand and location level. This chart is particularly adept at identifying both performance clusters and outliers.

What is a PlaceID and where can I find it for my Competitors?

A PlaceID is a textual identifier that uniquely identifies a place with the Google search and maps infrastructure. The length of the identifier may vary (Example: IhoSGAoUChIJ0U6OoscfqokR6P225pApu2UQDQ). We recommend utilizing Google’s PlaceID Finder to best identify a competitors PlaceID. Once found simply paste into the Add location section of the Competitor Module. Please wait up to one day for the information to be fully indexed into your profile.

How frequently are new competitor reviews fetched?

After the initial fetch of all historic reviews, new competitor reviews details (location, date, reviewer, star rating, and comments) are indexed to your account from each connected source on a monthly basis.

Answers to

About LocalClarity

How can I get all stakeholders on the same page?

We understand that listing and review management often falls between typical corporate department structures. It impacts local store success, but is not controlled by Retail Operations. It involves customer feedback, but is not managed by Customer Service. It benefits from local posts and customer engagement, but is not driven by the Marketing or Social teams. Its not even part of traditional SEO tactics that drive visitors to the company website. LocalClarity helps to align the disparate stakeholders by maintaining dozens of unlimited automated reporting mechanisms. The right information can be automatically delivered to the right person at the right time help connect them to the larger role of local SEO - the intersection point between the real and digital world.

Why cant I just set and forget my listings?

As much as it would be nice to simply set your local business information once and then close the project, you can’t be passive and also rank above competitors who are constantly taking advantage of new opportunities engage with your potential customers. In addition to your constantly evolving local store data, Google (and the other key platforms) are evolving at an ever-faster pace. Your choice is to ride the wave or get left behind.

What does LocalClarity offer?

LocalClarity is a comprehensive, enterprise-class solution helping multi-location brands and their agencies improve reputations, optimize local search discovery, enhance customer service, and gain competitive advantages throughout the world and at every scale.

Is Full Service listing management available?

A dedicated Professional Service team is available for Full Service Listing Management for enterprises that need consistent, professional attention to all local search listing details. To learn more, please reach out to us at [email protected] with details on your needs. Each Full Service engagement is customized around your needs.

How can I increase leads from my local search results?

By keeping your location details accurate, complete, and current, you will make it easier for potential customers to find your dealership instead of your competition. It’s all about feeding the “Google Beast” with every single business offering, from your categories and attributes to your services and departments. The more explicit detail you can make available to Google, the greater the opportunity you have to appear is discovery searchers.

Is full service review management available?

Yes, LocalClarity accepts a limited number of clients for full service reputation management. We would with each brand individually to craft a customized plan designed to meet all client needs, including customized service-level-agreements and reporting. Please note that full service is only available via an annual contract for clients requiring primarily English reputation management.

What if I want to change plans?

We are happy to accommodate plan changes. Simply contact us at [email protected] to discuss your needs and we will help you make the upgrade or downgrade transition.

Do you offer traditional citation management?

The team at LocalClarity is focused on developing technology and providing service that create value. Since Google and the other major search engines have evolved past using local directory signals for search rankings, we have decided against offering name, address and phone updates to outdated web directories. If you wish to learn more about our position, please reach out to Client Success and we will share with you resources that identify the ‘Death of Citation Management’.

How can I increase my Google rankings?

The good news is “Google’s local search signals are considered well know”. There is a specific set of guidelines that brands of all sizes can take to optimize their listings to achieve maximum search rankings. The bad is “Google’s signals include several elements of user generated content”. So, you need to follow a specific set of guidelines outlined by Google AND actively engage with your customers in ways that your competition isn’t willing or able to do. LocalClarity was built to help to understand and execute against both aspects.

Is LocalClarity affiliated with seoClarity?

Yes, LocalClarity is a product of the seoClarity Labs team and is part of Actonia, Inc. You can learn about the history of the larger organization at seoClarity.net.

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