Gain faster insights, make smarter decisions, and improve team efficiency with clearer review performance visuals, deeper sentiment analysis, and easy-to-use tools that spotlight what’s working—and where to improve—across all your locations.
Our users have requested additional ways to visualize their local review performance. Based on this feedback, we've focused on making the dashboard more intuitive while adding powerful new analytical capabilities -- all while setiting the stage for fully custom dashboards in a future release.
Key improvements included in this universal release:
Most tabbed sections now have uniformly structured performance cards with the requested addition of period-over-period reporting. When the page loads with the default of 90-days data, any percentages will be presented as compared to the prior 90 days.
The default Overview tab serves as a strategic command center, offering an unprecedented level of visibility into customer feedback. Instead of overwhelming users with raw numbers, we've created an intuitive interface that tells a story about your business's customer relationships. At a glance, users can review total review volumes, understand rating trends, and visualize the emotional landscape of customer interactions through the Happiness Score and review source mapping.
Our Reviews Tab offers a deep dive into customer feedback. By disaggregating review data across geographical dimensions—from national trends to local city-level insights—we enable organizations to uncover nuanced performance patterns. This granular approach reveals hidden insights, allowing businesses to understand regional variations and emerging customer experience trends.
The Responses Tab provides comprehensive visibility into relevant engagement metrics, tracking response times, rates, and sentiment with unprecedented depth. Businesses can now understand not just whether they're responding to reviews, but how effectively they're addressing customer feedback across different star ratings.
The Locations Tab delivers comprehensive insights into review data, presenting a reporting table that tracks total location count, review volume, average rating, and a Happiness Score for each listing. A unique word ratio percentage analysis breaks down language across star ratings, revealing nuanced customer sentiment. Clients can download each metric to explore underlying content, identify critical trends, and drive strategic performance improvements.
The Review Energy tab provides deep insights into customer feedback. The Comment Ratio chart visualizes review engagement, showing the proportion of reviews with customer comments versus star ratings. Advanced charting capabilities analyze review nuances, including the Comment Length chart that tracks word count across star ratings, revealing how review depth correlates with customer satisfaction.
The Word Ratio chart further breaks down language patterns across ratings, identifying sentiment insights. Features like the Comment Ratio Percentage bar chart compare comment frequency over time, while the Comment Word Distribution chart illustrates review comment distribution. These tools help businesses detect feedback patterns, recognize improvement opportunities, and gain a more sophisticated understanding of customer experiences.
We've introduced a new Grid View for review performance, offering a comprehensive overview of location ratings and review volumes. The Average Location Score highlights the average review rating for each location, providing insights that may differ from standard rating metrics. The Review Performance Grid presents location rating average versus review volume to identify outliers, enabling users to quickly analyze and understand performance variations across different locations.
Coming soon! Our Influence Report Tab reimagines local performance tracking, drawing inspiration from stock market ticker reporting. With a color-coded, precise presentation, it turns location-level performance into a strategic roadmap. Each local listing becomes a signal, guiding targeted improvements and highlighting competitive strengths.
Now that we have this new framework in place, the next step is full customized dashboards. You will be able to work with the LocalClarity team to design dashboards that present just the right information to all stakeholders.
