In response to Google's API restructuring, LocalClarity is proactively making necessary backend updates to ensure continued functionality and prepare for future enhancements in listing and reputation management. The integration between LocalClarity and Google Business Profile has relied on the features offered by the Google My Business v4.9 API. By adapting to these changes, LocalClarity remains at the forefront of delivering seamless integration and empowering users with comprehensive tools for efficient business profile management.
To streamline customer communication and feedback across various channels, brands must have effective management systems in place. In response to client demands, we have introduced a feature that allows custom emails to trigger the creation of new tickets in Zendesk. This enhancement empowers the LocalClarity platform to seamlessly generate tickets within Zendesk.
As local search evolves to embrace visual content, Google recognizes the importance of brand and customer images. To align with this trend, users now have access to enhanced tools that facilitate effortless tagging and uploading of brand images in large volumes. This update caters to the growing need for businesses to showcase their visual identity, empowering users with the means to optimize their presence in the expanding visual landscape of local search.
The newly introduced Image Management module greatly enhanced visibility into media representation for individual locations within a profile. However, users required the capability to assess media coverage across locations to identify missed opportunities. Now, users can easily identify all brand and public images assigned to each location within their profile, ensuring a comprehensive view.
Upon launching the Automation Center, clients were delighted with the ability to "auto-tag" reviews based on identified content. However, addressing the need for more flexibility in handling extensive keyword sets like price, service, or profanity required innovation. Today, we are excited to introduce two highly requested features: the ability to build keyword groups and organize the review and tags into hierarchical structures.
Continuing to enrich our industry-leading Automation Center, we have introduced new powerful options. Previously, users had to create custom groups to initiate actions for locations within specific geographic boundaries. Now, all users can create automation recipes with location geography as a trigger, enhancing flexibility and user-friendliness.
Catering to the unique needs of each business entity in terms of data organization, task assignment, and timely information distribution, LocalClarity has launched its innovative Automation Center. With this release, brands and agencies can now create fully customized workflows, leveraging an extensive range of parameters to operate more efficiently and competitively than ever before.
Photos and videos are vital for the visual presence of local listings in search. To address challenges related to unoptimized brand imagery and unmoderated public images, we have launched Image Management, a new module within the LocalClarity platform. Users now enjoy unprecedented visibility and control over the visual media assets featured in their Google Business profiles.
Before this enhancement, the download file didn't contain all of the data points necessary to easily identify individual locations if the brand maintains common names across locations. These new fields provide better visibility to your location's Account ID, Storecode and Friendly Name, when downloading from the Google Posts Insights Dashboard.
LocalClarity is excited to introduce a powerful new functionality designed to keep brands and agencies informed about unverified data presented by Google to the public. With this feature, brands and agencies gain valuable insights and control over their online presence. By receiving notifications whenever Google attempts to display unverified information, users can promptly take necessary actions to ensure accurate and reliable data is presented to their target audience, bolstering brand reputation and maintaining trust with customers.
