Hiding Locations in LocalClarity is now a click of a button away. Use our new Location Controls feature to remove visibility for any location(s) you no longer want visible within LocalClarity. Any Hidden location will be available in the Hidden Tab, where they can be un-hidden if ever required. This allows users the ability to make changes and have the ability to change back easily if needed.

LocalClarity is excited to roll out our latest enhancement: displaying updated time stamps for Google reviews. This addition significantly improves visibility, providing users with access to both the original review date and the updated time stamp. Such transparency is essential for accurate reporting and thorough evaluation. By capturing the full timeline of a review, businesses gain valuable insights that were previously inaccessible.

Reviews removed from Google will now be detected and identified in LocalClarity. When Google removes a review for whatever reason, a discrepancy would be created between Google's review count and LocalClarity. Now that we are able to mark removed reviews, such discrepancies will no longer be an issue. This also allows for a complete picture of your reviews within Google.

Mapping Locations in LocalClarity is now directly editable within the platform. Google locations are viewed as the Parent while all other integration locations can be dragged over to connect with Parent location within the new Mapping tab. This allows users to have all review sources under one Parent location to get a quick overview of performance across sources, and to make sure NAP's are aligned as well.

LocalClarity's Intelligent Auto Response becomes more dynamic with the addition of Short Comment responses. When reviewers leave brief comments, users can now match their responses with shorter templates. This ensures that lengthy replies aren't sent when dealing with concise reviews. With the ability to create shorter reply templates specifically designed for such comments, users can effectively engage with reviewers while maintaining relevance and efficiency. Make the most out of Intelligent Auto Response with tailored responses for every type of review.

Addressing exceptional scenarios, LocalClarity is rolling out a Default Auto-Response feature to mitigate instances where Google and Facebook may not pass all fields of a review. This feature enables users to set up a generic response to ensure a consistent reply, eliminating the risk of placeholder macros like "{{reviewer first name}}" appearing in the auto response. Stay prepared for such cases and maintain a professional and cohesive auto-response experience with LocalClarity's Default Auto-Response feature.

LocalClarity is rolling out a new enhancement for White Label users—direct domain customization within the platform. SuperAdmins now have the power to customize their domain according to their specific requirements. From modifying profile images to adjusting colors and platform layout, these customization options are conveniently accessible in the Administrator view. What used to be a support request is now a seamless self-service feature, empowering White Label users to tailor their platform to their unique branding needs.

The new Locations table in LocalClarity allows brands to see their locations across all of their review sources, all in one place. Using the Google as the Parent, users can now see any integrated review sources (Facebook, Yelp, TripAdvisor, etc.) all underneath the Parent account. This allows for consolidated visibility of location by location review performance and listing information.

LocalClarity has enhanced functionality for Auto Response campaigns for languages other than English. Previously, (Translated by Google) would factor into character count when determining whether a review comment was short or long. Now we will exclude the Google messaging characters from the total count. This allows for greater accuracy in non-English Intelligent Auto Response campaigns.

Streamlining the process of adding Index Integration for review sources, LocalClarity now offers a more convenient method. Say goodbye to sending .csv files via email. Users can now effortlessly add Indexed review sources directly within the platform. Just enter the review page URL for the relevant source (e.g., TripAdvisor, Zillow) and allow up to 24 hours for LocalClarity to import those reviews. Enjoy a seamless experience as you expand your review sources and leverage the power of LocalClarity's indexing capabilities.