In order to provide comprehensive review timeline history, LocalClarity now documents the initial fetch time for each individual review. This update addresses issues where clients noticed a "new" review from a previous week without a response. Typically caused by Google's publishing and editorial review delay, the review is released with the original create timestamp. This new FetchDate(UTC) field offers visibility into both the create date and release date, ensuring transparency and accurate review tracking.

LocalClarity is proud to announce a rebuilt review response workflow, designed to support our newest capabilities for businesses and agencies alike. Historically, LocalClarity presented a distinct workflow for authorized review connections (Google, Facebook, Trustpilot, etc) and indexed review (sources that require a public index from a third-party review platform like Yelp). This update provides a unified experience all the way up to the final posting of the response.

In our continuous efforts to enhance your ReviewsInbox™ experience, we have integrated review comment topic identification and sentiment analysis scoring. Not stopping there, we are now including this valuable data in the standard review download files. Moreover, we are introducing multiple additional data fields, giving you enhanced granularity for comprehensive reporting. Stay ahead with these updates and make the most out of your reviews!

We're thrilled to introduce an update that aligns review timestamps with your location's time zones. Now available for all paid plans, you have the option to set review timestamps according to your preference. This improvement resolves discrepancies caused by the use of Coordinated Universal Time (UTC) across review platforms like Google, Facebook, and TrustPilot. Say goodbye to reporting challenges associated with varying longitudes and enjoy accurate review timestamp!

Uncover a whole new level of customer feedback analysis with our latest offering: Emotion Detection features. Through the power of Natural Language Processing (NLP), we've enhanced our platform to provide in-depth insights into the emotions and sentiments expressed in each review. This transformative feature enables you to better understand your customers and their experiences, paving the way for more informed decision-making and improved customer satisfaction.

View and access group assignments for each location effortlessly with the latest update to ReviewsInbox. Location's group tags are now prominently displayed in header details, enhancing visibility and filter management. Previously, users had to navigate multiple screens to view group assignments, but now, with this update, seeing and managing group assignments directly from the ReviewsInbox detail header is easy. Enjoy streamlined organization and improved efficiency in managing location groups.

Organize and track images effortlessly with our updated image download files. Introducing two new fields, Store Code and Google PlaceIds, to provide valuable information for proper attribution, the Store Code field helps identify images for each store, ideal for managing multiple locations. The Google PlaceIds field offers unique identifiers for seamless linking to Google listings. Easily manage and attribute images to the correct locations, ensuring a streamlined image organization process.

Introducing LocalClarity's groundbreaking Review Sentiment features, revolutionizing the way you analyze and understand customer feedback. Our cutting-edge tools, driven by the power of Natural Language Processing (NLP), offer invaluable insights into the sentiment and key topics within each review. Experience the efficiency of our advanced AI tools, enabling seamless response management across diverse review sources.

Supercharge your team's efficiency with our cutting-edge workflow for OpenAI-generative review responses. Seamlessly integrate the power of generative AI into your daily operations, courtesy of OpenAI's ChatGPT. Embrace the limitless possibilities as our innovative features revolutionize your workflows. And that's just the start! Stay tuned for a multitude of workflow-based enhancements planned for the year ahead, as we continue to enhance your experience and drive productivity to new heights.

Users can effortlessly modify their locations within LocalClarity using the Listing Edit Table. With a simple filter in the Locations view, all locations can be accessed and modified quickly. Gain better insights into your Google locations' connectivity and details by utilizing the Google-Only filter. Simplify location management and maintain control over your listings with this new platform enhancement.