Introducing a new enhancement! Users can effortlessly manage and oversee their Google Business Profile service offerings in bulk view using a connected Google Sheet. This exciting addition empowers businesses to easily edit and promote services across multiple Google Business listings. Thanks to the integration of Google's latest API, businesses can now push services at scale, making the process more efficient and convenient.

LocalClarity's image management module has been upgraded to address a crucial concern. Users now have the ability to view the name and date of the person who flagged an image. This enhancement fills the gap in visibility by providing information about flagged public images, including the identity of the individual who reported them and the date of the flagging. With this improvement, users can effectively address flagged images and maintain a positive online reputation.

All review reporting and download files will now be updated with additional data points to support localized reporting. The recent enhancement for review timestamp location is adding complexity to all aspects of review reporting. Even the idea of 'all the reviews from yesterday' takes on a different meaning depending on the time zone for each of the locations in the report. This update provides access to the data points necessary to validate all reports and downloads.

In order to provide comprehensive review timeline history, LocalClarity now documents the initial fetch time for each individual review. This update addresses issues where clients noticed a "new" review from a previous week without a response. Typically caused by Google's publishing and editorial review delay, the review is released with the original create timestamp. This new FetchDate(UTC) field offers visibility into both the create date and release date, ensuring transparency and accurate review tracking.

LocalClarity is proud to announce a rebuilt review response workflow, designed to support our newest capabilities for businesses and agencies alike. Historically, LocalClarity presented a distinct workflow for authorized review connections (Google, Facebook, Trustpilot, etc) and indexed review (sources that require a public index from a third-party review platform like Yelp). This update provides a unified experience all the way up to the final posting of the response.

In our continuous efforts to enhance your ReviewsInbox™ experience, we have integrated review comment topic identification and sentiment analysis scoring. Not stopping there, we are now including this valuable data in the standard review download files. Moreover, we are introducing multiple additional data fields, giving you enhanced granularity for comprehensive reporting. Stay ahead with these updates and make the most out of your reviews!

We're thrilled to introduce an update that aligns review timestamps with your location's time zones. Now available for all paid plans, you have the option to set review timestamps according to your preference. This improvement resolves discrepancies caused by the use of Coordinated Universal Time (UTC) across review platforms like Google, Facebook, and TrustPilot. Say goodbye to reporting challenges associated with varying longitudes and enjoy accurate review timestamp!

Uncover a whole new level of customer feedback analysis with our latest offering: Emotion Detection features. Through the power of Natural Language Processing (NLP), we've enhanced our platform to provide in-depth insights into the emotions and sentiments expressed in each review. This transformative feature enables you to better understand your customers and their experiences, paving the way for more informed decision-making and improved customer satisfaction.

View and access group assignments for each location effortlessly with the latest update to ReviewsInbox. Location's group tags are now prominently displayed in header details, enhancing visibility and filter management. Previously, users had to navigate multiple screens to view group assignments, but now, with this update, seeing and managing group assignments directly from the ReviewsInbox detail header is easy. Enjoy streamlined organization and improved efficiency in managing location groups.

Organize and track images effortlessly with our updated image download files. Introducing two new fields, Store Code and Google PlaceIds, to provide valuable information for proper attribution, the Store Code field helps identify images for each store, ideal for managing multiple locations. The Google PlaceIds field offers unique identifiers for seamless linking to Google listings. Easily manage and attribute images to the correct locations, ensuring a streamlined image organization process.