LocalClarity recently underwent a back-end focused release, prioritizing optimization to prepare for upcoming major releases. Streamlining the integration process with platforms like TripAdvisor and ZocDoc, improvements were made to enhance user experience and facilitate easier connections. While not immediately headline-grabbing, these behind-the-scenes refinements lay the foundation for exciting possibilities in the future. Stay tuned as LocalClarity continues to evolve and unlock intriguing opportunities for your business.
Managing post history in LocalClarity becomes even more convenient. Users can now access a comprehensive list of all their Google and Facebook posts, providing a historical overview. Additionally, the new bulk functionality empowers users to delete posts in large quantities. With just a single click, users can efficiently remove posts distributed across hundreds or even thousands of locations. Simplify post management and save time with LocalClarity's enhanced bulk post deletion feature.
Enhancing collaboration, LocalClarity introduces Team functionality, enabling users to assign teams to specific reviews within the ReviewsInbox. This feature is especially beneficial for brands with multiple users responsible for a particular location or region, consolidating their efforts seamlessly. With Teams, users can efficiently streamline their review management processes, fostering effective teamwork. Enjoy the convenience of assigning and coordinating tasks directly from the ReviewsInbox, optimizing your brand's review response workflow with LocalClarity's Team functionality.
LocalClarity now is able to recognize and remove duplicate reviews that are passed in by Google. When a reviewer updates their review in Google, sometimes it is passed in as a new review, which throws off review counts and averages. This new feature is able to identify when this happens and remove the duplicate. Users can set their profiles to sync on a routine basis to clean out any duplicates.
At LocalClarity, user experience is a top priority. In our ongoing commitment to enhance accessibility and navigation, our latest release addresses various minor issues, updates workflows, and refines structural elements. These improvements have significantly contributed to LocalClarity's impressive uptime of 99.99% over the last 30 days, ensuring reliable and uninterrupted access to the platform. We continue to work diligently to provide a seamless and dependable experience for all LocalClarity users.
LocalClarity is excited to introduce a powerful feature, Manage Teams, allowing workload distribution across teams. With Teams created and users assigned within the Settings, dividing automated workflows becomes more seamless. Once a team is established, users can easily create automations, assigning new reviews to the team based on existing filters. This enables efficient collaboration and task delegation within LocalClarity, optimizing workflow management. Simplify team coordination and streamline automated processes with the Manage Teams feature, enhancing productivity and performance.
LocalClarity understands the evolving needs of brands in expanding their auto response campaigns. To accommodate this growth, we have increased the number of templates per star rating from 30 to 50, enabling the creation of a total of 250 templates. Additionally, the number of templates per campaign has been raised from 15 to 25, offering greater flexibility in response customization and rotation. Embrace these changes to enhance your brand's auto response strategies and effectively engage with reviews across various star ratings.
In response to Google's API restructuring, LocalClarity is proactively making necessary backend updates to ensure continued functionality and prepare for future enhancements in listing and reputation management. The integration between LocalClarity and Google Business Profile has relied on the features offered by the Google My Business v4.9 API. By adapting to these changes, LocalClarity remains at the forefront of delivering seamless integration and empowering users with comprehensive tools for efficient business profile management.
To streamline customer communication and feedback across various channels, brands must have effective management systems in place. In response to client demands, we have introduced a feature that allows custom emails to trigger the creation of new tickets in Zendesk. This enhancement empowers the LocalClarity platform to seamlessly generate tickets within Zendesk.
As local search evolves to embrace visual content, Google recognizes the importance of brand and customer images. To align with this trend, users now have access to enhanced tools that facilitate effortless tagging and uploading of brand images in large volumes. This update caters to the growing need for businesses to showcase their visual identity, empowering users with the means to optimize their presence in the expanding visual landscape of local search.
