Users in LocalClarity can set a start date for their reviews within the ReviewsInbox. This custom field is important for those who want to have a fully replied to inbox and want to disregard reviews from 10+ years ago. Changing the start date will not affecting any other reporting as that pulls historic data. Users can pick a Day One and further organize their ReviewsInbox.
Dashboard in LocalClarity has been upgraded with five new charts that all help with review score evaluation across locations. These include Review Responses, Response Time, Comment Ratio, Comment Length, and Word Ratio Over Time. Analyzing these data sets, an Admin can see which areas need improvement and which are succeeding by looking at the trends over time.
Users tired of seeing the chat bubble pop up while in LocalClarity now have the option to turn it off. While the support team is still readily available, some users found the bubble got in the way of their workflow. This option can changed at the user's convenience from on to off or vice versa.
Bulk Posts are now possible through LocalClarity's Manage Locations module. Not only can users create Posts for multiple locations at once, they can also customize the CTA URL to ensure each location has a unique landing page. This makes Post workflows much more manageable and also allows for tracking clicks based on location.
The Notification feature in LocalClarity now has filters where users can find exactly what they are looking for. Users can filter their Notifications by the specific community change they are looking for. For example, a user could filter by Website if they want to see any public edits for Website URLs. This allows for more specificity in the Notification experience.
LocalClarity users can now add a second email, a Public email, to their user-account. This gives more flexibility in task management as users can use a non-personable email to receive tasks. For example, a support email could be added as the Public email so a whole team could see new messages instead of just the single individual.
LocalClarity’s Review Summary Reports now deliver information in a more organized format. Users can generate and automatically distribute these reports to their team in real-time or on a schedule. The reports include key details such as review count, average star rating, and response count. Keep your team informed with streamlined Report Management.
In LocalClarity's ReviewsInbox users can now search for multiple terms at once. For example, a user can now do a search for 'service' and 'staff' to see any reviews with either of those terms. Searches can then be saved as Filters and be used across the platform and in the future. This is yet another enhancement to the ReviewInbox workflow.
Users can now create more variables for their locations to be used in Auto Reply templates. These variables can be added at the Profile level (for example, if the support email is the same for every location) and the Location level (for example phone numbers, which differ by location). Auto Responses are now even more customizable and can fit any workflow.
The downloaded attribute list in LocalClarity now aligns with the platform's language settings, ensuring users receive data in their preferred language. This update underscores our commitment to supporting international clients and enabling them to maximize the platform's capabilities.
