LocalClarity
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ratings
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How Generative AI Will Revolutionize SaaS
October 23, 2024
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Retroactive Sentiment Analysis Scans
November 6, 2024
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Local Performance, Overhaul
November 7, 2024
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Coffee Shop See Impacts in 3 Months
November 5, 2024
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FAQ
General articles
Can I add multiple addresses?
If you have multiple businesses at a single location, each should have their own listing
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Which Google integration should I use?
Choose from indexing or establishing an API connection to push and pull your Google data
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How does Google calculate a view?
A view is how many unique visitors saw your locations, counting one per visitor.
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Does GBP Insights include voice search?
Voice searches are not tallied or documented by Google.
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Can I update the Latitude and Longitude of my GBP li
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What do I need to setup a Local Clarity account?
Your initial set up process for Google is very straightford and simple. Simply follow our step by step instructions
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If GBP Performance Data is missing
Google can be inconsistent. Let us know if you see gaps.
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How to Add Social Media Links to your GBP
How to Add Social Media Links to your GBP
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Will Google password change affect integration?
Authorization passed to LocalClarity based on the connecting login and password.
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Do keywords in GBP descriptions matter?
GBP locations descriptions don't impact ranking, but help with engagement.
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How to reestablish an API connection for GBP
Resolve expired API tokens to ensure a stable connection between LocalClarity and GBP
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Using the Country Code Field for Facebook?
To create new Facebook listings, include the ISD Country Code in column Q of the Google sheet.
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Can I use videos in my Google Posts?
Videos can not be added to Google Posts through any local reputation management platform.
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What review sources are available?
Integrate with over 50 global review sources for complete control.
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Can I send reports to non-users?
User's with correct admin privileges' can send reports to any email via Report Management Module.
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Can I integrate Waze in LocalClarity?
Waze relies on Google listing details, so you can edit those in LocalClarity.
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How do I set up billing?
The process to go from free trial to invoicing.
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Setting the synchronization for GBP & LocalClarity
Better understand all the ways we connect and sync with your Google Business Profile
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Blocking Public From Adding Images to Locations?
Blocking public image uploads isn't possible on Google. Monitor & report spam images as needed.
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Where can I set my language preference?
Users can select from 14 different languages on the login page.
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How do I find my invoice?
Download invoices in Billing details.
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Does review location impact local ranking?
Reviews from distant locations are not yet recognized as a ranking signal.
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When are users logged out due to inactivity?
The default setting will log out any user in the platform after 24 hours and is universal for all users.
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How can I specify my EV charging stations in my GBP
Listing EV charging stations requires Google Maps Content Partners program.
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How to update my Appointment Link in Bulk?
Appointment links can be updated in bulk using Bulk Listing Management.
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How can I update my holiday hours in bulk?
LocalClarity support multiple workflows to manage listing data across locations.
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Get notified for new Google Questions and Answers
Set up notifications for new or updated Google Q&A's via Automations.
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How do I invite customers to leave a review?
Access the unique link to request a review for each Google listing.
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Creating replies for Auto Response Campaign?
Response templates should be created in ReviewsInbox to power campaigns. Here are the steps.
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Editing previously sent review responses
Users can easily edit responses to reviews to maintain full reputation control.
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How are StoreCodes Used in LocalClarity?
Any alpha-numeric structure as long as it is unique for every location.
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How does the public make changes to my GMB listings?
The Public can suggest changes to your business, be aware.
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Viewing local search web traffic in Google Analytics
UTMs help monitor GBP traffic.
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Locating business in a mall or building on Google
Google workaround for listing a business within a business building.
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Tracking Appointment URL Clicks in GBP Insights
How to use UTMs to track GBP insights.
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How long for Google to update Service Item changes?
Google typically reflects Service Item updates within 30 minutes.
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Reporting a negative reviews in Q&A section
Reporting a negative reviews in Q&A section
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Keeping all company stakeholders informed
Send notification and reports to any number of user and non-user emails.
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Why can't I set & forget my GBP listing?
Businesses must be constantly vigilant to maintain data accuracy and take advantage of new exposure oppotunities.
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Factors for Google's Most Relevant Reviews
Google ranks reviews by relevance based on length, keywords, specifics, local focus, and recency.
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Deleted Customer Review? Next Steps
Ask the reviewer for an edit to potentially re-publish the review.
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How to Handle "Pin_Drop_Required" error message
A rare Google error occurs can appear when creating a listing with an address not found in Google Maps.
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Extending the dates of auto-response campaigns
Update the active dates or set to run campaigns indefintely.
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LocalClarity: directory citation management?
Citation management is dying.
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How to Change user permissions
Profile owners and admins have full control settings for removing and updating user permissions.
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How to disable a users login
Removing a user from Local Clarity is quick and easy.
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Could I create a business in GBP before it opens?
Leverage bulk listing creations tools to help with your growing business
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My Active Location count decreased.
There is not just one culprit that can impact your total active location count in the platform, such as the open status.
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How do Invites work?
Profiles have always been made to be independent. Only invited users will have access to your profile.
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Does LocalClarity support every country?
LocalClarity supports almost every country, with a few exceptions.
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Is the state field required for Facebook Location?
State field is required when creating a Facebook listing in the US.
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Can I reply to TripAdvisor reviews in LocalClarity?
TripAdvisor no longer makes it possible to directly respond to their reviews in the platform.
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App version and reviewer country for Google Play?
Country of reviewer is not provided by Google Play, but app version is.
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What data is being displayed on the Dashboard?
Listing and review performance are two of the items displayed in the Dashboard module.
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How can I make GBP listing detail changes?
Easily make GBP listing detail changes in LocalClarity.
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Can I update my Store Codes in Bulk?
Use Bulk Listing Management to update Store Codes in bulk.
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Can I edit all columns in Bulk Listings Management?
Some columns are not editable in Bulk Listings.
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Where has some of the Insights data gone?
Google has shuttered some Insight metrics.
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What is UTC? Determine your time zone
Understanding time zone settings in LocalClarity.
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How to delete older images on my GBP Listing
Use Image Management to delete old Google photos.
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Does Google Support Carousel Posts?
Google does not support carousel posts.
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How do I update location photos?
LocalClarity support single and bulk uploads across listings.
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How to bulk import GBP local listing details
Update listing in bulk via structured CSV upload or a "live" Google sheet
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How to download links for all connected GBP listings
The unique bulk management spreadsheet makes it easy to access and download details.
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How to remove a location from a created Entity Tag?
Use Manage Entity Tags to remove a location from a Group.
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What is a Google Plus Code?
Google Plus Codes are free and open-sourced digital addresses for any location on Earth.
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Can I add my Logo to Google Maps?
Brand icons are available only as part of Google Ads Local Campaigns.
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Update location State to correct abbreviation.
Trigger the address edit pop-up to append the correct state abbreviation for mapped listings.
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Understanding Location ID vs. PID and CID.
The Location ID presented in LocalClarity is the Account/Location authorization path identifier.
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Can my Google Business have two daily opening times?
Yes, Google now supports multiple distinct sets of open hours for each business listing.
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Google's naming best practices for businesses.
Your listing's business name must reflect your real-world company name without alteration.
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How many saved replies can I have in my Profile?
Each profile can hold 1,000 distinct review templates so cover every situation.
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Meaning of purple exclamation mark in reviews
This marks a review that has been updated and separate the origial and updated date stamps.
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Preventing AI models from retaining review responses
No client or end customer data is retained for LLM training.
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Where is the Review I just Left for My New Listing?
Google blocks the public presentation of reviews from connected user accounts.
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When review response date precedes review date
Reviews, even those with responses, will receive a new date and time stamp with every update.
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What name will show on my review responses?
All review responses are presented as "Response from the owner".
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Can I create my own folder in the ReviewsInbox?
Easily organize customer feedback using powerful and flexible review tags.
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Filter ReviewsInbox for Local Guides?
LocalClarity can use AI to identify guides by the star points on their profile image.
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Can I be notified when I receive a 1 star review?
Yes. Enjoy full control over filtered real-time notifications and scheduled reports.
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Creating Review Reports
Workflows to create unlimited scheduled or triggered reports for all stakeholders.
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How do I download all my reviews?
Easily download your reviews in the platform.
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Responding to reviews from the different platforms.
API connections ease direct responses while custom workflows support indexed reviews.
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Can LocalClarity request new reviews?
Capabilities are focused on local presence and review flow management.
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How far back do reviews go?
LocalClarity accesses every historic review permitted by source terms and policies (up to 20 years).
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When you see repeated states/territories in reportin
Some listings have addresses not properly placed onto Google maps.
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Google Post Eligible Categories
Google restricts posts from gun shops, alcohol related, adult, marijuana, etc.
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How to Delete a Sent Review Response
Simple steps to delete or update a response to a review.
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Can you control the order of the GBP Q&A?
Google's algorithm determines Question & Answer order based on user likes. There are no business controls.
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Is white-label available for agencies?
Agencies and enterprise brands have full control over the presentation and user experience.
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Pricing for Full Service Review Management
Factors that influence pricing.
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Standard vs. Data Only Pricing differences
Why Data Only pricing is less than Standard pricing.
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Direct vs. Discover vs. Branded Search Differences
Differences between Direct, Discovery, and Brand searches.
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How do I update billing information?
Go to Settings > Billing details to update payment preferences and access invoices.
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Why can’t I ask for Yelp reviews?
Don't ask customers to leave reviews on Yelp!
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Do you track social media comments?
LocalClarity only has comments from sites with ratings.
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Sharing reviews on the Knowledge Panel
Google doesn't allow review aggregation from sub-listings.
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Control business descriptions on Google Maps
Business Descriptions help customers know what you offer.
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Should I add latitude and longitude to my locations?
Be found easier by setting precise coordinates.
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Are backlinks to GBP pages beneficial?
Links to your website are more important than links to your GBP.
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