This rant is a follow-up to the blog post challenging every CEO to, at least once in their career, wrap themselves in a blanket of customer feedback for an entire week. Invest just one week …
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Google announced on the Google My Business Forum today (May 11, 2018), that when owners respond to reviews, the reviewers will now receive notification …
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Running a business of any size can be a great deal of work. As you start to grow and expand you …
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Franchise businesses face unique challenges in maintaining a high level of customer satisfaction across franchise locations. With many locations to account for, franchisors must set high standards and …
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