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Knowledge Base
Review Management
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Review Management
Industry leading ReviewsInbox™
Yelp listing and review integration steps
Step-by-step instructions to integrate your Yelp listings and reviews.
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Custom Variables
Extend the power of review response templates with your own location data.
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Managing Online Reviews
The importance of managing reviews across all platforms.
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Recent Reviews are not showing in my ReviewsInbox
This can occur when the authorization connection to Google expires. Here are the steps to correct.
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ReviewsInbox™ Filtering
Extensive search and filter options make it easy to manage reviews @ scale.
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Managing Google Questions and Answers
Respond to inquiries and ask your own questions across business locations.
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Set Up Competitor Review Tracking
Easily track rivals' ratings and reviews with LocalClarity for strategic advantage.
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Automated Workflow Recipe Options
User can craft numerous unique combinations of triggers and actions to create custom automated workflows.
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Creating an Automated Workflow
Streamline review and listing management with a no-code recipe builder.
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Intelligent Auto Response
Create raving fans automatically across all locations with automatically triggered, on-brand responses.
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Review Synchronization - Monthly & Weekly
Match review changes accurately with LocalClarity's Review Synchronization feature.
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Review Settings Overview
Profile administrators can set custom user workflows and synchronizations.
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What review sources are available?
Integrate with over 50 global review sources for complete control.
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Creating replies for Auto Response Campaign?
Response templates should be created in ReviewsInbox to power campaigns. Here are the steps.
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Editing previously sent review responses
Users can easily edit responses to reviews to maintain full reputation control.
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How to reduce visibility of negative Google reviews
Techniques to reduce negative content and increase positive comment visibility.
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Factors for Google's Most Relevant Reviews
Google ranks reviews by relevance based on length, keywords, specifics, local focus, and recency.
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Deleted Customer Review? Next Steps
Ask the reviewer for an edit to potentially re-publish the review.
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Extending the dates of auto-response campaigns
Update the active dates or set to run campaigns indefintely.
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Can I reply to TripAdvisor reviews in LocalClarity?
TripAdvisor no longer makes it possible to directly respond to their reviews in the platform.
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App version and reviewer country for Google Play?
Country of reviewer is not provided by Google Play, but app version is.
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How many saved replies can I have in my Profile?
Each profile can hold 1,000 distinct review templates so cover every situation.
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How to Respond to Positive Reviews
Specific, personalized appreciation can turn a happy customer into a raving fan.
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How to Respond to Negative Reviews
An authentic apology can go a long way to improve customer relations.
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What to avoid when trying to secure more reviews
Review solicitation should be organic and universal to avoid removal and possible account suspension.
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Meaning of purple exclamation mark in reviews
This marks a review that has been updated and separate the origial and updated date stamps.
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Preventing AI models from retaining review responses
No client or end customer data is retained for LLM training.
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Where is the Review I just Left for My New Listing?
Google blocks the public presentation of reviews from connected user accounts.
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When review response date precedes review date
Reviews, even those with responses, will receive a new date and time stamp with every update.
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What name will show on my review responses?
All review responses are presented as "Response from the owner".
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Can I create my own folder in the ReviewsInbox?
Easily organize customer feedback using powerful and flexible review tags.
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Filter ReviewsInbox for Local Guides?
LocalClarity can use AI to identify guides by the star points on their profile image.
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Can I be notified when I receive a 1 star review?
Yes. Enjoy full control over filtered real-time notifications and scheduled reports.
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Creating Review Reports
Workflows to create unlimited scheduled or triggered reports for all stakeholders.
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How do I download all my reviews?
Easily download your reviews in the platform.
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Responding to reviews from the different platforms.
API connections ease direct responses while custom workflows support indexed reviews.
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Can LocalClarity request new reviews?
Capabilities are focused on local presence and review flow management.
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How far back do reviews go?
LocalClarity accesses every historic review permitted by source terms and policies (up to 20 years).
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When you see repeated states/territories in reportin
Some listings have addresses not properly placed onto Google maps.
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How to Delete a Sent Review Response
Simple steps to delete or update a response to a review.
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Why can’t I ask for Yelp reviews?
Don't ask customers to leave reviews on Yelp!
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Sharing reviews on the Knowledge Panel
Google doesn't allow review aggregation from sub-listings.
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Can I enable Google's direct review requests?
More reviews, fewer comments, less control.
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Different review totals in LocalClarity and Google
LocalClarity keeps full history of your Google reviews.
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What types of negative reviews will Google remove?
The types of review Google removes.
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How to set up text messages notices for new reviews
Use Zapier to get text message alerts for new reviews.
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Downloading your Google reviews
Easily download reviews from specific sources via Data Downloads tab in Settings.
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How to remove fake/fraudulent reviews from a listing
Appeal a single review easily: select 'Flag as inappropriate' to report policy violation directly to Google.
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Does Google automatically remove reviews?
Yes, but LocalClarity offers unique tracking and verification tools.
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AI Tone of Voice Default
AI Tone of Voice Default
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